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Strategic Consulting

As a consultant for numerous Fortune 500 corporations and a member of many advisory boards, Lou has witnessed the inner workings of many companies and not-for-profit organizations. He has also run consulting and publishing businesses; these experiences, combined with Lou's information architecture expertise, may be useful to you as you grapple with making information architecture fit within your organization. He will help you:

  • Design a high-level information architecture to help your site or product take shape, and provide your design team with some forward momentum
  • Develop business models for getting various units to cooperate on the governance, design, and maintenance of an enterprise-wide information architecture
  • Staff your information architecture team, ranging from profiling needed skills and writing job descriptions to identifying and assessing talent
  • Map out a balanced user experience methodology to help your team make truly informed design decisions
  • Mentor you and your team

Vendor Selection Assistance

Lou has served as an "ace in the hole" for organizations that are looking to hire an information architecture or user experience firm. Lou will help you:

  • Evaluate and improve your RFP
  • Identify candidate firms
  • Develop criteria and a process for evaluating proposals
  • Participate in interviews and ask tough questions on your behalf
  • Choose the right IA or UX design partner
Heuristic Evaluations (of an Information Architecture or Search System)

Lou has regularly evaluated sites for Internet World and CIO magazines. Following his widely respected lists of information architecture and search heuristics, Lou will delve deep into your site or its search function from an expert information architect's perspective. The written report will cover what works and what doesn't, and will provide major recommendations for improving your site's information architecture.

Presenting and Training

Lou teaches day-long workshops on enterprise information architecture and site search analytics in many cities each year, and is available to teach them on-site at your organization. He has been a regular and highly-rated presenter at the Nielsen Norman Group User Experience Conference, and has also taught ground-breaking classes at the University of Michigan's School of Information. The following organizations have asked Lou to speak or lead workshops on-site:

  • American Express
  • AT&T
  • Center for American Progress
  • Ford
  • Hewlett-Packard
  • IBM
  • Johns Hopkins University Applied Physics Laboratory
  • Microsoft
  • Pfizer
  • Spectrum Health System
  • Sun
  • US Department of Veterans Affairs
  • Wells Fargo

Lou also speaks regularly at industry conferences; visit his presentations calendar to find out where he's been and where he'll be next.